FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Call Us
Agents are available to assist you. Select a customer service department so we can best serve you.
Debit Cards
Debit Card Customer Service: 712-235-5112
Report Debit Card Lost / Stolen: 800-877-7408
Credit Cards
Credit Card Customer Service: 888-295-5540
Accessibility & Technology
Hearing Impaired: We accept calls made through relay services (dial 711)
User ID/Password Assistance: 888-978-5296
Contact a Branch
Downtown Harlan Branch: 508 Court St. Harlan, IA 51537: 712-755-5112
Harlan West Branch: 2010 23rd St. Harlan, IA 51537: 712-755-7671
Elk Horn Branch: 4039 Main St. Elk Horn, IA 51537: 712-764-5067
Irwin Branch: 512 Ann St. Irwin, IA 51446: 712-782-3115
Panama Branch: 102 Main St. Panama, IA 51562: 712-489-2424
Portsmouth Branch: 111 Main St. Portsmouth, IA 51565: 712-743-2715
Shelby Branch: 425 East St. Shelby, IA 51570: 712-544-2626
Avoca Branch: 155 S Elm St. Avoca, IA 51521: 712-307-6670
Ida Grove Branch: 200 Moorehead Ave, Ida Grove, IA 51445: 712-364-3181
Battle Creek Branch: 502 2nd St. Battle Creek, IA 51006: 712-365-4341
Danbury Branch: 202 Main St. Danbury, IA 51019: 712-883-2161
Mapleton Branch: 414 Main St. Mapleton, IA 51034: 712-881-2161
Odebolt Branch: 100 S Main St. Odebolt, IA 51458: 712-668-2218
Frequently Asked Questions
What's my routing number?
SCSB ABA Routing number: 104903391
I forgot my User ID/Password. How do I log in to my account?
Click here to submit a request to reset your password.
How do I activate my new card?
1. Click here to log in to your full site account
2. Select "Activate Card" from the link on the left side of the page
For more FAQs, visit our Personal Help Center or Business Help Center.
Report Phishing
- If you believe you have received a suspicious email or text that pretends to be from us, please forward the email or text as an attachment to reportphish@fnbo.com.
- If you have clicked on a link or believe you may have unintentionally compromised your account information, contact us immediately using the phone number on the back of your credit or debit card.
- You can also report scams and suspicious calls, emails, and text messages to the U.S. Federal Trade Commission as well as confirmed cases of identity theft.
Report Fraud
To report fraud on your account please email us at reportfraud@fnni.com. To expedite your request, call the Fraud and Disputes Contact Center at 888-530-3626 (Option 3 then Option 2) or call the number on the back of your card at your earliest convenience, open 24 hours a day, 7 days a week. Otherwise, we will review your request within 24-48 hours.
Please note, when we call you we will not ask for any personal identifying information such as Social Security Number, Date of Birth, etc. If you receive a call claiming to be from SCSB asking for this information, please hang up and call the number on the back of your card.
For more information on phishing and different types of fraud, please visit the Security Center.
Other ways to get in touch
Contact or Visit a Local Branch
We have convenient branch locations and multiple free ATMs.
Send a Secure Email
Log in to your account and send a secure email using the Secure Message Center.
Find Us on Facebook
Follow us on Facebook to stay up to date on community events, promotions and more!
Personal Banking FAQs
View frequently asked questions regarding personal products and services.
Business Banking FAQs
View frequently asked questions regarding business products and services.
Credit Card Payment Address
Bankcard Payment Processing
P.O. Box 2557
Omaha, NE 68103
Send Mail
SCSB 508 Court Street, P.O. Box 29, Harlan, IA 51537