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Contact Us

Call Us

We are available to assist you during hours of operation. Select a department below so we can best serve you.

Debit Card Customer Service: Debit Card Customer Service: 712-235-5112
Report Debit Card Lost/Stolen: Report Debit Card Lost/Stolen: 800-395-0637
Credit Card Customer Service: Credit Card Customer Service: 888-295-5540
Hearing Impaired: Hearing Impaired: 855-827-9660
Online Banking/Mobile Banking Assistance: Online Banking/Mobile Banking Assistance: 888-978-5296

Frequently Asked Questions

What's my routing number?
Shelby County State Bank ABA Routing number: 104903391

I forgot my User ID/Password. How do I log in to my account?

Reset your password on our Secure Password Reset page.

How do I activate my new card?

1. Click here to log in to your full site account
2. Select "Activate Card" from the link on the left side of the page


For more FAQs, visit our Personal Help Center or Business Help Center

Other ways to get in touch

Send a Secure Email

Log in to your account and send a secure email using the Secure Message Center

Visit a Branch

Shelby County State Bank has 8 convenient branch locations and multiple free ATMs.

Find Us on Facebook

Follow us on Facebook to stay up to date on community events, promotions and more!

Make an Payment Online

Log in to your online account to make an online payment 24/7.

Credit Card Payment Address

Bankcard Payment Processing
P.O. Box 2557
Omaha, NE 68103-2557

Send Mail

Shelby County State Bank
508 Court Street
P.O. Box 29
Harlan, IA 51537